Steam Clean Express: Why do a Carpet Inspection? March 2017

Carpet Inspection

When a client homeowner or business owner wants to makes sure that the flooring they buy is on the level, they need a carpet inspection. These checks are usually used to detect any manufacturing defects in the fabric, and are important consumer advocate tools. These experts are unbiased third parties, and hold significant power in the advocacy process.

Occasionally, a home’s flooring doesn’t hold up as well as it should. When this happens, there is little a consumer can do other than appeal to an agency that can fairly root any problems out. Asking the manufacturer to resolve any issues may take a long time, and may not be as thorough as needed. During a carpet inspection, though, the process is very detail-oriented, and an agency will use forensics to check everything.

Most third parties that provide this service also provide cleaning services, while some offer highly specialized services such as Persian rug cleaning. These companies are plugged into what a client needs. The problems a professional may find are legion. Surface texture retention, crushing, fading, color loss, excessive shedding, matting, insect infestation, foul odor and buckling are all things that can afflict a patch of flooring, and a carpet inspection figures out whether or not these are the manufacturer’s fault. They may have also been caused an installation flub, so it’s important to figure out where the issue originated from.

Surface texture can erode over time, and it’s natural for everyday foot traffic to mar the surface enough to cause cosmetic disturbance. When a fabric’s pile thickness is reduced, and it doesn’t give as much as it should, this is known as crushing. When the strands in the flooring start fraying and intertwine or ball up and get loose, this is either matting or shedding. These are all problems that happen naturally as the fabric ages, so it’s not necessarily an area of concern when they start becoming apparent. If they are happening when the flooring is still new, or if it’s happening to an annoying degree, it may be time for a carpet inspection. These are the things that an agency will test for.

Fortunately for the consumer, the third party agencies that provide this service are both impartial and influential should the case make its way up the ladder. Once a carpet inspection is complete, the professional will report his or her findings. These are usually presented in a data-centric format, so there is no question about the methodology. If a manufacturing or installation mess up is found, a client can take the next step and seek restitution from the responsible party. In this case, the agency’s word is final, and will also be the critical arrow in the client’s quiver should a court of law have to intervene.

The only sticking point is that the person asking for the analysis will have to foot the bill, and will likely need to pay up front. However, should some party other than the client be responsible for the foul up, it is possible to get compensated for any costs incurred. Also, it will be well worth the cost, as this is the only major channel for a consumer looking for advocacy in the industry. It’s also a good idea to use a carpet cleaning business that is certified to examine rugs for ordinary care and maintenance.

To ensure all carpets are cleaned to an optimum, Steam Clean Express use only truck-mounted steam cleaning systems operated by certified carpet cleaning technicians. We also employ the following 3 step cleaning procedure:  First, we prespray all carpets & chairs with a high quality cleaning solution, we then Steam Clean the carpets & chairs with fresh soft water (temperature range 210-230 F), and finally we apply fiber rinse neutralizer which helps keep the soil build-up to a minimum.  Less soil buildup means better looking carpets and less carpet wear. Please note we have just purchased a new truck mounted cleaning system.  State of the art technology offers more heat for the cleaning water, and greater suction, which equates to better over-all cleaning and drying time.

Steam Clean Express is fully insured and bonded and only uses certified technicians to do the actual carpet cleaning.  We are locally owned & operated, and have been doing business in Red Deer for 23 years.

I look forward to discussing the contract in more detail at your convenience.

Sincerely,

Dan Beauchamp Owner/Operator

 

** Steam Clean Express has recently been declared 1st runner up in the Red Deer Reader’s Choice awards for “Best Carpet Cleaner” 2014. We have been the winner or 1st runner up in the Red Deer Reader’s Choice awards for favorite carpet cleaner for the last 14 years in a row.

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